Shipping/Return Policy

SHIPPING (CONTINENTAL UNITED STATES ONLY)

All shipping orders must be placed a minimum of seven (7) days in advance of your first rental day. Your order is shipped via FedEx and will arrive by 8PM the night before your first rental day. Note that FedEx does not deliver on Sundays and if your first rental day begins on a Monday, your gear will be delivered by 8PM the Saturday before. Customers are responsible for ensuring your gear can be accepted by an adult at delivery or can be placed in a secure location. Customers are responsible for any lost or stolen gear.

To return your order, use the free return label included in your Big Sky box. Place the return label on the outside of the box that your gear arrived in and drop off at any FedEx  location or drop box no later than 12PM the day after your last rental day. For example, if the last day of your rental is Sunday, you must return your order to a FedEx location or drop box by 12PM on Monday.

If your gear is not received at our warehouse within 5 days after your last rental day, you may be charged a late return fee of $50.